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EXTENDING YOUR STAY: We understand travel plans occasionally change at the last minute. However, we schedule incoming guest availability according to our outgoing guests. Any pets staying beyond their pre-scheduled checkout date without notifying us in advance may be subject to a $55.00 surcharge per day.
FEEDINGS: We feed at approximately 6:00 a.m. and 6:00 p.m. Please feed your pet at home if you check-in after 6:00 p.m. We serve Hill’s Science Diet. If you bring your pet’s food from home, please package dry kibble in individual servings (such as in Baggies) or bring your measuring cup from home, so we do not over or under feed. We cannot store large bags or bins of food, so measure your servings carefully. Please do not mix medications in with your pet’s food.
CHECKING-IN: First-time clients, please arrive at least an hour before closing for your scheduled drop-off day, offering your pet an opportunity to settle in.
CHECKING-OUT: We like to have all dogs checked-out between 7:00 am and 12:00 p.m. Anyone checking out after 12:00 noon will be charged a Daycare fee (Lauderdale only). This does not apply to anyone checking out on Sundays or major holidays when we are only open between the hours of 3:00 and 5:00 p.m.
VACCINATIONS: For cats we require Feline Distemper and Rabies. For dogs we require Rabies, Distemper/Parvo, Bordetella, and both strains of the Canine Influenza (H3N2 and H3N8). We may accept waivers from your vet if your pet has special needs. Contact our office for more details.
FLEA & TICK PREVENTION: We require flea and tick prevention for all pets. If your pet is not on a preventative at the time of boarding, we will, at your request, provide Frontline/Top Spot for a minimal fee.
PERSONAL POSSESSIONS: Please label all of your pet’s belongings. You are welcome to bring two toys, treats and your pet’s favorite bedding to make their stay more enjoyable. However, we cannot be responsible for the condition of these possessions during your pet’s vacation. Soiled, wet or dirty bedding will be removed, bagged and our bedding will be provided at no charge. Because of space, we cannot accept comforters or large beds.
SUNDAYS (Lauderdale only) & HOLIDAYS (both locations): There is an additional $10.00 fee (per pet) for anyone checking out on Sundays or holidays with 3:00 p.m. -5:00 p.m. hours. This fee is waived for a third family pet.
DEPOSITS: Reservations for all new clients will be confirmed with a $50 non-refundable deposit. ALL holiday reservations will be confirmed with a $50 non-refundable deposit. Deposits are forfeited upon cancellation of reservation.
FORM OF PAYMENT: We accept Visa, MasterCard, American Express, Discover card or cash. We’re sorry, but we can not accept checks.
Monday – Friday 7:00 a.m. to 6:30 p.m.
Saturday 9:00 a.m. – 5:00 p.m.
*Check-out by 12:00 noon to avoid additional charges*
Sundays & Holidays
Sundays at Lauderdale Pet Lodge: 3:00 p.m. - 5:00 p.m. Check-outs add $10
Sundays at Pompano Pet Lodge: 9:00 am - 5:00 pm
Easter: open 3-5, $10 fee applies
Memorial Day: 3pm-5pm ($10 fee applies)
4th of July: CLOSED TO THE PUBLIC
Labor Day: 3pm-5pm ($10 fee applies)
Thanksgiving: CLOSED TO THE PUBLIC
Christmas Eve: 9am-12 noon
Christmas Day: CLOSED TO THE PUBLIC
New Year's Eve: 9am-12 noon
New Year's Day: 3pm-5pm ($10 fee applies)