EXTENDING YOUR STAY: We understand travel plans occasionally change at the last minute. However, we schedule incoming guest availability according to our outgoing guests. Any pets staying beyond their pre-scheduled checkout date without notifying us in advance may be subject to a $55.00 surcharge per day.
FEEDINGS: We feed at approximately 6:00 a.m. and 6:00 p.m. Please feed your pet at home if you check-in after 5:00 p.m. Pompano Pet Lodge feeds Science Diet, Lauderdale Pet Lodge feeds Purina EN. If you bring your pet’s food from home, please package dry kibble in individual servings (such as in baggies) or bring your measuring cup from home, so we do not over or under feed. We cannot store large bags or bins of food, so measure your servings carefully. Please do not mix medications in with your pet’s food.
CHECKING-IN: For all clients, we appreciate check in to be at least 1 hour prior to closing time on your scheduled drop-off day, offering your pet an opportunity to settle in.
CHECKING-OUT: We like to have all dogs checked-out between 7:00 am and 12:00 p.m. Dogs checking out after this time will be charged appropriate activity fees.
VACCINATIONS: For cats we require Feline Distemper and Rabies. For dogs we require Rabies, Distemper/Parvo and Bordetella. We may accept waivers from your vet if your pet has special needs. Contact our office for more details.
PERSONAL POSSESSIONS: Please label all of your pet’s belongings. You are welcome to bring two toys, treats and your pet’s favorite bedding to make their stay more enjoyable. However, we cannot be responsible for the condition of these possessions during your pet’s vacation. Soiled, wet or dirty bedding will be removed, bagged and our bedding will be provided at no charge. Because of space, we cannot accept comforters or large beds.
DEPOSITS: Reservations for all new clients will be confirmed with a $50 non-refundable deposit. ALL holiday reservations will be confirmed with a $100 forfeit deposit. Deposits are forfeited upon cancellation of reservation.
FORM OF PAYMENT: We accept Visa, MasterCard, American Express, Discover card or cash. We’re sorry, but we cannot accept checks.
Monday – Friday 7:00 a.m. to 6:30 p.m.
Saturday - Sunday 9:00 a.m. – 5:00 p.m.
*Check-out by 12:00 noon to avoid additional charges*
Memorial Day: 3pm-5pm
4th of July: CLOSED TO THE PUBLIC
Labor Day: 3pm-5pm
Thanksgiving: CLOSED TO THE PUBLIC
Christmas Eve: 9am-12 noon
Christmas Day: CLOSED TO THE PUBLIC
New Year's Eve: 9am - 5pm
New Year's Day: 3pm-5pm